My name is Walter Jansen-Gorter and within my company ACT I have bundled all my activities in the field of acting, coaching and trainingacting and training. From my home base in Nijmegen, I travel throughout the Netherlands for my work and visit the most diverse places. One day I'm a training actor in a training for customer friendliness in Amsterdam, the next day I'm giving a training in presenting in Maastricht: every day is different! Starting from a hobby in amateur musical theatre, I trained as a training actor and since then I don't want anything else. In the meantime I have already done a number of floors in aggression, assessments, mediation and motivational interviewing, among other things, and I also continue to develop and expand my "toolbox". In addition, my endless curiosity about why people do what they do ensures that I also continue to develop in the field of behavior and psychology. In order to gain more insight into people's motivations, I have recently become proficient in organizational psychology, coaching skills and business coaching, and I continue to learn these. Many of the issues discussed here are useful in all parts of ACT.